Fair Refund Policy

1. Subscription Types and Refund Eligibility

Free Plan

Monthly Subscriptions

• Refund Policy: Generally non-refundable due to short billing cycle
• Cancellation: Can be cancelled anytime, effective at end of current billing period
• Exceptional Cases: Technical issues or billing errors reviewed case-by-case
• First-Time Users: 7-day satisfaction guarantee for first monthly subscription

Annual Subscriptions

• 30-Day Money-Back Guarantee: Full refund if cancelled within 30 days
• Pro-Rated Refunds: After 30 days, unused portion may be refunded at our discretion
• Cancellation: Can be cancelled anytime, access continues until period end
• Downgrade Credit: Unused portion credited when downgrading to monthly plan

2. 30-Day Money-Back Guarantee

Guarantee Terms

• Eligibility: First-time annual subscribers or significant plan upgrades
• Time Limit: Request must be made within 30 calendar days of purchase
• Usage Limits: Excessive usage may affect refund eligibility (fair use applies)
• Processing Time: Refunds processed within 5-10 business days
• Refund Method: Original payment method or account credit

How to Request

1. Contact support via email: billing@qrstarter.com
2. Include your account email and reason for refund request
3. We'll process your request within 2 business days
4. Refund will be issued to your original payment method

3. How to Cancel Your Subscription

Self-Service Cancellation

1. Log into your QRStarter account
2. Go to Account Settings > Billing & Subscriptions
3. Click "Cancel Subscription" next to your active plan
4. Choose cancellation reason (optional feedback)
5. Confirm cancellation

Support-Assisted Cancellation

If you prefer or need assistance:

• Email: billing@qrstarter.com
• Include your account email and cancellation request
• We'll process within 24 hours and send confirmation

4. What Happens After Cancellation

Immediate Effects

• Access Maintained: Full access continues until end of billing period
• No Future Charges: Automatic renewal disabled immediately
• Confirmation Email: Cancellation confirmation sent within minutes

End of Billing Period

• Plan Downgrade: Account automatically moves to Free plan
• Feature Limitations: Access restricted to free plan features
• Data Retention: All your QR codes and data remain accessible
• Usage Limits: Monthly QR creation limits apply

Data and QR Codes

5. Refund Exceptions and Limitations

Non-Refundable Situations

• Terms Violation: Account suspended for violating Terms of Service
• Fraudulent Activity: Detected payment fraud or chargeback abuse
• Excessive Usage: Usage significantly exceeding fair use policies
• Multiple Refunds: Previous refunds within 12 months
• Partial Months: Pro-rated refunds not available for partial months

Processing Limitations

• Payment Method Changes: Refunds only to original payment method
• Bank Processing: Bank processing times vary (5-10 business days typical)
• International Transfers: Additional time may be required for international refunds
• Transaction Fees: Third-party payment processing fees are non-refundable

6. Plan Changes and Account Credits

Upgrading Plans

• Immediate Access: Upgraded features available immediately
• Pro-Rated Billing: Pay difference for current billing period
• Billing Alignment: Next charge date remains the same

Downgrading Plans

• End of Period: Downgrade takes effect at end of billing cycle
• Account Credit: Unused portion credited to account for future use
• Feature Access: Premium features remain active until downgrade date

7. Billing Disputes and Chargebacks

Before Filing a Chargeback

• Contact First: Email billing@qrstarter.com with details
• Fast Resolution: Most billing issues resolved within 24-48 hours
• Documentation: We'll provide detailed billing records if needed

Chargeback Consequences

• Account Suspension: Service may be suspended pending investigation
• Dispute Response: We will respond to all legitimate chargebacks
• Resolution: Account restored once dispute is resolved

8. Getting Help with Refunds

Billing Support Team

Our billing support team is here to help with refund requests and billing questions:

• Email: billing@qrstarter.com
• Response Time: Within 24 hours on business days
• Information Needed: Account email, billing concern, preferred resolution

General Support

• Support Form: qrstarter.com/contact
• General Email: support@qrstarter.com